Privacy Policy

Welcome to ThePokies Casino! Your privacy and the security of your personal data are our top priorities. This Privacy Policy explains how ThePokies Casino (referred to as “ThePokies,” “we,” “us,” or “our”) collects, uses, discloses, and manages your personal information. We do this in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), and other relevant Australian laws.

By accessing or using our website, services, applications, and games (collectively, “Services”), you agree to the terms of this Privacy Policy. If you don’t agree with the practices described here, please don’t use our Services.

1. About ThePokies Casino

ThePokies Casino provides an online gaming platform with a wide selection of casino games and entertainment. We’re dedicated to offering our players a safe and responsible gaming environment.

2. Collecting Personal Data

We collect personal information that’s reasonably necessary to provide our Services and run our business. The types of personal information we might collect include:

Identity Information: Your full name, date of birth, gender, nationality, and images of identification documents (like a driver’s license or passport) for identity verification and “Know Your Customer” (KYC) purposes.
Contact Information: Your email address, postal address, and telephone number.
Account Information: Your username, encrypted password, and security questions/answers.
Financial Information: Securely tokenized payment card details (we don’t store full details), bank account information for withdrawals, and your transaction history.
Gameplay Information: Records of your bets, games played, winnings, losses, bonuses, and activity within our platform.
Technical Information: Your IP address, device type, operating system, browser type, referring URLs, access times, and unique device identifiers.
Communication Information: Records of your interactions with our customer support, including live chat transcripts, emails, and phone calls.
Marketing and Preference Information: Your choices for receiving marketing communications from us.
Publicly Available Information: Information from public sources where relevant and legally permitted.

How We Collect Your Information

We collect personal information directly from you when you:

Register an account with us.
Deposit or withdraw funds.
Participate in games or promotions.
Communicate with our customer support team.
Complete surveys or provide feedback.
Subscribe to our newsletters or marketing communications.

We may also collect information indirectly from:

Third-Party Providers: Like identity verification services, payment processors, and fraud prevention agencies.
Publicly Available Sources: As required or permitted by law.
Cookies and Tracking Technologies: As detailed in Section 6.

3. How We Use and Disclose Personal Information

We collect, hold, use, and disclose your personal information for these main reasons:

To Provide and Manage Our Services: To operate, maintain, and give you access to our games and services, process your transactions, manage your account, and fulfill your requests.
Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and underage gambling, and to comply with our legal and regulatory obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Customer Support: To respond to your inquiries, complaints, and provide technical assistance.
Personalisation: To tailor your gaming experience, offer personalized content, and recommend games or promotions relevant to your interests.
Marketing and Promotional Activities: To send you marketing communications about our products, services, promotions, and special offers that might interest you, where you’ve consented to receive them. You can opt-out anytime (see Section 8).
Complying with Legal and Regulatory Obligations: To meet applicable laws, regulations, licensing conditions, court orders, and governmental requests. This includes reporting obligations to relevant authorities.
Improving Our Services: To analyze user behavior, conduct research, develop new features, and enhance the functionality and security of our Services.
Responsible Gambling: To implement and monitor responsible gambling measures and to identify and assist players who might be at risk.
Business Operations: For internal business purposes, such as auditing, data analysis, and record-keeping.

4. Disclosing Personal Data

We may disclose your personal information to:

Our Affiliates and Group Companies: For the purposes outlined in this Privacy Policy.
Service Providers: Third-party companies that provide services on our behalf, such as payment processors, identity verification services, IT infrastructure providers, customer support platforms, marketing agencies, and analytics providers. These providers are bound by confidentiality agreements and can only use your information for the specific services they perform for us.
Regulatory Bodies and Law Enforcement: As required by law, to comply with legal obligations, or to assist with investigations into illegal activities, money laundering, fraud, or breaches of our terms and conditions.
Financial Institutions: In connection with payments and withdrawals.
Professional Advisors: Such as lawyers, accountants, and auditors, as necessary for our business operations.
Third Parties in a Business Transaction: If there’s a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity.
With Your Consent: To any other third party where you have provided your express consent.

5. Overseas Disclosure of Personal Information

Some of our service providers or affiliated companies might be located outside of Australia. This means your personal information may be transferred to, stored, and processed in countries other than Australia, including but not limited to [list general regions/countries if known, e.g., European Union, North America, etc.].

When we disclose your personal information to overseas recipients, we take reasonable steps to ensure they handle your information according to the Australian Privacy Principles, or are subject to a law or binding scheme that protects the information in a substantially similar way to the APPs, or we have your express consent to the disclosure. However, we cannot guarantee that the overseas recipient will comply with Australian privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels, web beacons) to enhance your experience on our website, analyze trends, administer the website, track user movements, and gather demographic information about our user base as a whole.

Cookies: Small text files stored on your device that help us recognize you and your preferences.

Types of Cookies We Use:

Strictly Necessary Cookies: Essential for the website to function; they can’t be turned off.
Performance Cookies: Collect information about how you use our website (e.g., pages visited, loading errors) to improve performance.
Functionality Cookies: Allow the website to remember choices you make (e.g., username, language) and provide enhanced, more personalized features.
Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you based on your interests.

You can control and manage cookies through your browser settings. However, disabling certain cookies might affect the functionality and your experience of our Services.

7. Security of Personal Information

We are committed to protecting the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement a range of strong security measures, including:

Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Restricting access to personal information to authorized personnel only, on a “need-to-know” basis.
Firewalls and Intrusion Detection Systems: To protect our networks and systems.
Regular Security Audits: Conducting periodic reviews of our security practices.
Data Minimisation: Collecting only the personal information necessary for our purposes.
Secure Storage: Storing personal information on secure servers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

8. Direct Marketing

Where you have consented, we may use your personal information to send you direct marketing communications about our products, services, promotions, and special offers. These communications may be sent via email, SMS, or other electronic means.

You can opt-out of receiving direct marketing communications from us at any time by:

Clicking the “unsubscribe” link in any marketing email you receive.
Updating your preferences in your account settings (if available).
Contacting our customer support team.

Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your account, transactions, or our ongoing business relationship (e.g., service announcements, security alerts).

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or out-of-date information.

To request access or correction, please contact us using the details in Section 11. We may require you to verify your identity before providing access or making corrections. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

In some cases, we may refuse your request for access or correction where permitted by law (e.g., if providing access would unreasonably impact the privacy of others, or if the request is frivolous or vexatious). If we refuse your request, we will provide you with written reasons.

10. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. This includes, but isn’t limited to, retaining information for:

The duration of your active account with us.
Compliance with AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) regulations, which often require retaining transaction and identity records for a specified period after account closure.
Resolution of disputes.
Enforcement of our terms and conditions.
As required by applicable gambling laws and regulations.

When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

11. How to Make a Complaint

If you have a complaint about how we’ve handled your personal information, please contact our Privacy Officer in writing using the details below. We will acknowledge your complaint within a reasonable timeframe and investigate it promptly. We’ll aim to provide you with a written response to your complaint within 30 days.

Privacy Officer: thepokies60.net Email: [email protected]

If you’re not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992 Website: www.oaic.gov.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we’re protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.